Frequently asked questions

No. Processes are built on the canvas with drag and drop, forms with ready-made field types. An expert who can use Excel can design processes after a short training. If you prefer, we build your processes for you with the Digital Transformation Service.

A simple application process takes a day; a multi-department, linked process such as a building permit takes a few weeks. Starting from the ready-made library shortens this considerably.

No. We come with 55+ ready-made processes for municipalities, but the same platform works for universities, provincial directorates, hospitals, utilities, chambers and companies. Wherever there are applications, approvals and documents, Elmar can be used.

Form tools collect data. Elmar moves the file: it knows who approves at which step, when the statutory deadline runs out, which document is issued and which other process starts.

Both. Elmar can be installed on your own servers, run in a domestic private cloud, or be operated by us as a managed service. SQL Server, PostgreSQL and SQLite are supported.

Yes. Integrations with accounting, e-municipality, ERP and directory (LDAP / Active Directory) systems can be built; linked lists can be fed from Excel or external services, and automatic buttons can wait for responses from external systems.

Yes. As part of the Digital Transformation Service your existing records are migrated to Elmar; numbering continues where you left off.

Elmar scales out across multiple servers. We plan the deployment architecture together based on the number of users and applications.

Yes. Privacy notice and explicit consent steps are added to processes, access to personal data is restricted at field and step level, data subject requests and the right to be forgotten are supported, and all access is logged.

Yes. Citizens sign in with a verified identity through the e-Government gateway; their identity details flow into the application form automatically.

Yes. No record is ever physically deleted in Elmar; deleted records are kept with a timestamp and can be restored.

Yes. Every step transition, approval and change is recorded with who, when and which value.

A quote is tailored to your organisation by number of users, process scope, deployment model and support tier. Just fill in the contact form.

With Studio your team builds the processes itself; we provide the platform, training and certification. With the Transformation Service we analyse, build and hand over your processes. They can be combined: we build the first processes and your team carries on.

In the Critical 24/7 tier of Elmar Support, critical issues get a first response within 30 minutes; your requests and issues are resolved 24/7. All tiers are on the Support page.

Yes. Certified training for designers, user training for staff and short guide videos for citizens — on site or online.