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Don't start from scratch.

Ready-made processes with regulation-based document checklists, fee steps, statutory deadlines, rejection grounds and official document templates. Use them as they are or adapt them to your organisation.

109 processes

Zoning and Urban PlanningMunicipality

  • Building Permit

    Linked processExternal organisationFee / paymentOfficial document

  • Occupancy Permit

    External organisationCorrection stepOfficial document

  • Zoning Certificate

    Fee / paymentOfficial document

  • Alteration Permit

  • Demolition Permit

  • Parcel Subdivision / Merger

  • Address Numbering

  • Building Registration Certificate

  • Unlicensed Building Detection and Sealing

  • Zoning Plan Amendment

    Committee / boardStatutory deadline

  • Risky Building Assessment

Licensing and InspectionMunicipality

  • Business Opening Licence

    Statutory deadlineFee / paymentOfficial document

  • Public Entertainment Venue Licence

    Linked processOfficial document

  • Unsanitary Establishment Licence

  • Advertising and Signage Permit

  • Licence Transfer

  • Open Space Use Permit

Public WorksMunicipality

  • Excavation (Infrastructure) Permit

    External organisationFee / payment

  • Road / Pavement / Lighting Fault

  • Asphalt Request

Municipal PoliceMunicipality

  • Complaint Report

  • Noise Complaint

  • Administrative Fine and Appeal

    Statutory deadlineOfficial document

  • Market Stall Allocation

Financial ServicesMunicipality

  • Property Tax Declaration

  • Debt Restructuring

  • Environmental Cleaning Tax Objection

  • Advertising Tax Declaration

  • Property Leasing

  • Unauthorised Occupation Fee

Social ServicesMunicipality

  • Social Aid

    Linked processCommittee / board

  • Disability Services

  • Home Care

  • Education Scholarship

Culture and Social AffairsMunicipality

  • Event Permit

    Linked process

  • Hall / Facility Booking

  • Vocational / Hobby Course Registration

Parks and GardensMunicipality

  • Tree Felling / Pruning / Relocation

Climate and Zero WasteMunicipality

  • Excavation Waste Disposal Permit

  • Bulky Waste Collection

  • Environmental Pollution Complaint

Veterinary ServicesMunicipality

  • Stray Animal Report

  • Animal Adoption

Clerk's OfficeMunicipality

  • Marriage Application

    Correction stepFee / paymentOfficial document

  • Freedom of Information Request

    Statutory deadlineOfficial document

  • Burial and Grave Plot

  • Council Committee Decision

  • Municipal Council Decision

InternalMunicipality

  • Staff Leave Request

  • Purchase Request

  • Service Vehicle Request

  • IT Support Request

UniversitiesPublic institution

  • Student Certificate and Transcript Request

    Official document

  • Course Registration / Grade Appeal

  • Inter-institutional Transfer Application

  • Scholarship Application

  • Academic Leave and Assignment

  • Laboratory / Hall Booking

Provincial and District DirectoratesPublic institution

  • Permit and Licence Application

  • Inspection and Report

  • Administrative Sanction and Appeal

  • Establishment / Transfer

  • Certificate Renewal

HospitalsPublic institution

  • Patient Rights Application

  • Medical Record / Discharge Summary Request

  • Staff Shifts and Leave

  • Equipment Fault and Maintenance

  • Purchase Request

Water and Utility AuthoritiesPublic institution

  • Open / Close Subscription

  • Meter Complaint

  • Excavation Coordination

  • Fault Report

  • Project Approval

Chambers and Industrial ZonesPublic institution

  • Membership Application

  • Capacity Report

  • Expert Appraisal Request

  • Parcel Allocation

  • Building and Occupancy Permit (Industrial Zone)

In every institutionPublic institution

  • Freedom of Information Request

    Statutory deadlineOfficial document

  • Petitions and Citizen Complaints

  • Staff Leave Request

  • Assets and Purchasing

  • IT Support Request

Procurement and FinancePrivate sector

  • Purchase Request (tiered approval by amount)

    Statutory deadlineOfficial document

  • Expense Approval

  • Cash Advance Request

  • Budget Revision

  • Invoice Approval

Supply ChainPrivate sector

  • Supplier Onboarding and Evaluation

  • Collecting Quotes

  • Quality Non-conformity Report

  • Returns and Warranty Request

Legal and CompliancePrivate sector

  • Contract Approval

  • Power of Attorney Request

  • Data Subject Request

  • Compliance Report

Customers and SalesPrivate sector

  • Customer Requests and Complaints (SLA-tracked)

    Statutory deadline

  • Dealer / Partner Application

  • Pricing and Discount Approval

  • Campaign Approval

Human ResourcesPrivate sector

  • Recruitment and Candidate Evaluation

  • Onboarding

  • Leave Request

  • Training Request

  • Offboarding

Operations and ITPrivate sector

  • Maintenance and Fault Request

  • IT Support and Access Request

  • Vehicle and Facility Booking

  • Health and Safety Incident Report

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