Municipalities
Every department of your municipality, on one digital desk.
Citizens apply from home, architects and building inspection firms work on the same file, each department approves its own work on its own screen. Permits, rejection letters and notices are generated automatically; statutory deadlines run by themselves.
Sound familiar?
The permit file passes from hand to hand between departments, and nobody knows where it is waiting.
Citizens come to the town hall three times for a missing document.
Statutory deadlines are noticed only once they expire; information requests exceed 15 working days.
Opinions from architects, inspection firms and the fire brigade are collected by email and on paper.
Every new service requires a work order to the software vendor.
Zoning and permits: the hardest municipal file, made simple
Building Permit — with linked processes
The main application starts the architectural, structural, electrical and mechanical project approvals in parallel. Each project progresses in its own department with its own expert; if one asks for corrections, only that project goes back. When all are approved, the building inspection contract is attached, fees are assessed and the permit is issued.
- Parallel project approvals
- Building inspection firm on the file
- Fee assessment and receipt
- Permit generated automatically
Occupancy Permit
Permit details flow into the occupancy application automatically. Inspection reports, social security and agency opinions are collected; if something is missing, the application goes back to the applicant with only the missing fields and the reason.
- Corrections on selected fields
- Agency opinions in one file
- Occupancy certificate template
Zoning Certificate and Lookup
Citizens pick the parcel on the map, zoning plan data is added to the application, and the zoning certificate is prepared from the official template, filled with the answers.
- Parcel on the map
- Plan notes
- Official zoning certificate
Business Opening Licence
The declaration-based licence is issued on application; the inspection step due within a month opens by itself and the department is alerted if the deadline passes. For public venues, fire, hygiene and police opinions are collected in parallel.
- Declaration-based licence
- Time-bound inspection step
- Fire / hygiene / police opinions
Ready-made processes for every department
With regulation-based document checklists, fee steps, rejection grounds and official document templates.
Zoning and Urban Planning
- Building Permit
- Occupancy Permit
- Zoning Certificate
- Alteration Permit
- Demolition Permit
- Parcel Subdivision / Merger
- Address Numbering
- Building Registration Certificate
- Unlicensed Building Detection and Sealing
- Zoning Plan Amendment
- Risky Building Assessment
Licensing and Inspection
- Business Opening Licence
- Public Entertainment Venue Licence
- Unsanitary Establishment Licence
- Advertising and Signage Permit
- Licence Transfer
- Open Space Use Permit
Public Works
- Excavation (Infrastructure) Permit
- Road / Pavement / Lighting Fault
- Asphalt Request
Municipal Police
- Complaint Report
- Noise Complaint
- Administrative Fine and Appeal
- Market Stall Allocation
Financial Services
- Property Tax Declaration
- Debt Restructuring
- Environmental Cleaning Tax Objection
- Advertising Tax Declaration
- Property Leasing
- Unauthorised Occupation Fee
Social Services
- Social Aid
- Disability Services
- Home Care
- Education Scholarship
Culture and Social Affairs
- Event Permit
- Hall / Facility Booking
- Vocational / Hobby Course Registration
Parks and Gardens
- Tree Felling / Pruning / Relocation
Climate and Zero Waste
- Excavation Waste Disposal Permit
- Bulky Waste Collection
- Environmental Pollution Complaint
Veterinary Services
- Stray Animal Report
- Animal Adoption
Clerk's Office
- Marriage Application
- Freedom of Information Request
- Burial and Grave Plot
- Council Committee Decision
- Municipal Council Decision
Internal
- Staff Leave Request
- Purchase Request
- Service Vehicle Request
- IT Support Request
The municipality's stakeholders on the same platform
Architects, building inspection firms and contractors register in Elmar as organisations. They upload their documents, add their employees and handle the work assigned to them from their "Incoming Work" screen. When their documents expire, the system warns them, and an organisation with expired documents cannot be selected for new work.
- Organisation registration and approval
- Competency-specific documents
- Document expiry tracking
- Incoming Work screen
For citizens: no trip to the town hall
- One-click sign-in with e-Government
- Step-by-step, easy-to-understand application forms
- A file number issued instantly
- See which step the application is at and whom it is waiting for
- Fix only the missing field when a document is missing
- A notification when it is your turn
- Receive the official document online
For staff: a screen that finishes work, not one that holds it up
- Pending Actions: every task whose turn has come, in one list
- Approve similar applications in bulk
- Key information at a glance in the application summary
- Statutory deadline indicators and automatic actions
- Director's notes, committee decisions
- Excel export and live reports
Let's digitise your processes together.
Let us show you your most complex process running in Elmar — in a 45-minute demo built on your own regulations, documents and approval chain.